Last Updated: 2025
All event decor services are provided through written service agreements that specify the scope of work, pricing, timeline, and terms. By booking our services, you agree to the terms outlined in your specific service agreement.
To secure your event date, a non-refundable deposit is typically required. Deposit amounts and payment schedules will be specified in your service agreement.
Payment terms vary by project size and timeline. Common payment structures include:
Cancellation terms depend on the timing of cancellation relative to the event date:
If materials have been ordered or custom work has begun, those costs are non-refundable. We will provide documentation of incurred costs upon request.
Modifications to the agreed scope of work may result in adjusted pricing. Changes must be requested in writing and approved before implementation.
Requests to change event dates are subject to availability and may incur additional costs. We will work with you to accommodate changes when possible.
Refunds are considered on a case-by-case basis and depend on:
The following are typically non-refundable:
In cases of force majeure (natural disasters, pandemics, government restrictions, etc.), we will work with clients to reschedule services when possible. Refunds for force majeure cancellations will be handled on a case-by-case basis, considering incurred costs.
If you are not satisfied with our services, please contact us immediately. We are committed to addressing concerns and finding solutions. Refunds or adjustments will be considered based on:
Custom-ordered materials and installations are generally non-returnable. Standard materials may be returnable subject to supplier policies and condition. Any returnable materials must be returned in original condition within specified timeframes.
If a dispute arises regarding payments, cancellations, or refunds, we encourage direct communication to resolve the matter. If resolution cannot be reached, disputes will be handled according to the terms specified in your service agreement, which may include mediation or arbitration.
To cancel or modify your booking, please contact us as soon as possible:
Email: contact@shopspecial.world
Phone: +15403440961
Address: 2140 Colonial Ave, Roanoke, VA 24015, United States
All cancellation requests must be submitted in writing (email is acceptable) to ensure proper documentation.
This Return Policy may be updated from time to time. The policy in effect at the time of your booking will apply to your service agreement. We recommend reviewing this policy periodically.